Return & Refund Policy
Return Policy
Though we are sure you will love the items you order from us, we understand that once in your home, it may not be right for your space. If that is the case, please let us know within 30 days of receiving your order. We will provide you with a Return Authorization number and return instructions as quickly as possible (typically within 72 hours). Please keep your original packaging; it is generally the only way to ship back your return.
Most items on our site are eligible for a return, with a few reasonable exceptions:
- Assembled and/or modified items
- Custom made or special order items
- Opened bedding materials
- Items deemed to be in used condition
- Items without the original packaging
Requesting a Return
You can request a return by calling us with your order number at (877) 302-0770 or emailing the request with your order number to customerservice@bromidesign.com. Our returns department is open Mon-Fri, 9 AM-3 PM EST. Any requests received over the weekend will be responded to the following business day.
For your convenience, we have two options to choose from for your refund:
- You may elect to receive a refund back to your original payment method, however, your return will be met with a 10% restocking fee.
- Alternatively, we can offer store credit instead of a refund and we will waive the restocking fee altogether.
Depending on the item(s) in your order, the return shipping method might vary:
- For Ground Shipments (UPS/FedEx), we will supply you with a complimentary return shipping label. Please note that original shipping costs will be deducted from your refund.
- For Oversized or Freight Shipments (LTL/Truck), we will assist you with booking a carrier for the return of your order. You will be responsible for the return shipping costs and the amount will be deducted from your refund upon receipt of your order. Please note that original shipping costs will also be deducted from your refund.
If your item was incorrect or has a manufacturer defect, please let us know the issue when you request your return from us. We will have you email a photo of the product/issue and the label on the item so we can ensure the return is handled correctly. Incorrect item claims or missing item claims reported outside of 72 hours after arrival, could be denied.
Per-product color variations are normal. The settings on your monitor or device, product dye lot variances, and even your room's lighting can make an item look different than when you view the product online. Therefore, these variations are expected and will not be considered a defect. To minimize the potential for this outcome, please reach out and request a product swatch or additional images if you are ever unsure.
Damages
In the unlikely event your item arrives damaged, please take photos of all damage to the packaging as well as the product, and let us know within 48 hours of receiving it. Specifically for freight shipments, you must note any and all damages on the paperwork with the driver at the time of delivery, for your claim to be accepted. Please carefully check your shipment for these issues before signing. If you notice damages after delivery has been completed, you must retain all packaging for inspection by the freight carrier. Without any indication of damages on the delivery form, we cannot guarantee your claim will be accepted.
Do not dispose of your packaging until a full inspection of your product has been completed and you're certain the item is in acceptable condition.
If damage to the product or packaging is visually noticeable upon delivery, please refuse the shipment with the driver, note any details on the carrier's paperwork and contact us immediately.
When you submit a damage claim, please let us know at that time if you would prefer a replacement or refund. We will work as hard as we can to resolve your issue in a timely manner. Please know that with freight shipped items, expediting replacements is typically not an option.
If your item arrives damaged, but you would like to keep it, we may be able to work with you to come to a mutually agreed-upon partial credit to keep the item as-is or have repaired. Let us know you would like to pursue this option when filing the claim.
Refunds
Your returns are usually inspected within a week or two of receipt at the warehouse, so please be aware that it may take some time to hear back on the status of your return. Correctness and condition must be verified before a refund is given. We will notify you via email when your refund is issued. Refunds are issued back to the purchasing card and usually post in your account within 1-4 business days.
Please note that if your order was shipped with expedited shipping or an upgraded shipping method such as white glove, those outbound shipping charges will not be reimbursed at the time of refund.